No refunds will be given to no shows.
If your plans change and you cannot make our tour, please let us know at least 3 days in advance for public tours, 14 days for groups of 10+, and 30 days in advance for private charters. Reservations cancelled within those time periods are non refundable, unless we can resell your space. Any refunds are subject to a 3% cancellation fee to cover credit card processing. No fee is charged for date changes made before our cancellation time periods.
While it rarely happens, we do reserve the right to substitute vessels and add or cancel trips based on weather and demand. We will always try to give as much notice as possible.
Alcohol and Tobacco Policy
Please abstain from using alcohol and tobacco while on our trips.
Thanks for your understanding.
Whale-less Tour Policy
In the rare event that we are unable to find whales on your tour, you will receive a voucher for the value of your party's reservation to be used anytime in the future. This voucher is not transferrable, but has no expiration date.
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